Benefits to travelers and travel arrangers include:
- Intuitive user interface, self-service online booking tool and high quality in person assistance (agency) enhance booking experience and reduce admin work.
- Travelers can take advantage of negotiated rates and discounts for airfare, lodging, and car rentals.
- University dedicated travel agents, 24/7 customer support that book services and provide travel industry guidance.
- World Travel Inc. agent support for group bookings and negotiations.
- Access to a centralized travel itinerary.
- Travel preferences, loyalty program numbers and special requests, are all maintained in a Travel eProfile that is automatically applied during booking. This service significantly reduces administrative work.
- Ability to securely store credit card information for quick and easy bookings.
- International SOS integration for international trips, reduces administrative work for travelers to register their trips. This also ensures that travelers are adhering to travel policies and have access to ISOS global support while on their trip.
- Ability to dedicate travel assistants for easy booking and access to traveler itineraries.
- Itineraries are automatically shared with airlines, if rewards programs are included when booking. This allows to travelers to easily check-in, request upgrades, or purchase additional needs such as bags, directly through the airline.
- Ability to use for leisure travel.
- System enhances the ability for the University to identify and assist travelers in the event of an emergency.
- World Travel Inc agents have access to assist travelers with travel cancellation needs or travel alternatives. University dedicated agent support can significantly shorten wait times for contacting agent support, compared to waiting for airline, hotel or car service agents. This service is not available when travelers book outside the portal.
- World Travel monitors major incidents or travel disruptions and send proactive communications to travel managers or leadership to advise of these incidents to assist in needs of evacuation.
- In the case of emergencies, Travel Incorporated has access to send communications to travelers directly, regarding affected areas and offering to check for refund waivers and flight cancellation policies on behalf of the traveler.
- Access to unused tickets, which travel assistants can automatically apply when booking for profiled travelers.
- Identifies flights that adhere to The Fly America Act.
- System reimbursement "Soft" policy checks that users stay within guidelines when booking.
- Guaranteed 24hr no fee voids.
- Managers are notified of business travel reservations that are against policy.
