Book Travel Online via the Travel Portal

The University of Miami Travel Portal houses a self-booking tool for air, hotel, and car rentals. Our travel program aims to ensure the safety of faculty, staff, and students while they travel; deliver exceptional travel-related services; streamline the expense reporting process; and reduce travel costs.

NOTE: World Travel agency fees will apply for companion and leisure travel reservations made through the Travel Portal. UM employees and students can make leisure car rental and hotel reservations with no additional agency fees by using the Deem Portal.

Book Travel Online

The Travel Portal & Self-Bookings

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  • Self-Bookings

    The University of Miami Travel Portal can be accessed by current University faculty, staff, and students. Employees and students have access to book travel for themselves or for guests. The portal can also be utilized for leisure air travel. 

    To access your travel itinerary on the go, download the WorldMobile App. All current Travel Portal profiles will be loaded into the new app. To learn more, please register for a demo.

  • Benefits

    Benefits to travelers and travel arrangers include:

    • Intuitive user interface, self-service online booking tool and high quality in person assistance (agency) enhance booking experience and reduce admin work.
    • Travelers can take advantage of negotiated rates and discounts for airfare, lodging, and car rentals.
    • University dedicated travel agents, 24/7 customer support that book services and provide travel industry guidance.
    • World Travel Inc. agent support for group bookings and negotiations.
    • Access to a centralized travel itinerary.
    • Travel preferences, loyalty program numbers and special requests, are all maintained in a Travel eProfile that is automatically applied during booking. This service significantly reduces administrative work.
    • Ability to securely store credit card information for quick and easy bookings.
    • International SOS integration for international trips, reduces administrative work for travelers to register their trips. This also ensures that travelers are adhering to travel policies and have access to ISOS global support while on their trip. 
    • Ability to dedicate travel assistants for easy booking and access to traveler itineraries.
    • Itineraries are automatically shared with airlines, if rewards programs are included when booking. This allows to travelers to easily check-in, request upgrades, or purchase additional needs such as bags, directly through the airline.
    • Ability to use for leisure air travel. (PLEASE NOTE: Agency fees for Leisure and Companion travel will apply.)
    • System enhances the ability for the University to identify and assist travelers in the event of an emergency.
    • World Travel Inc agents have access to assist travelers with travel cancellation needs or travel alternatives. University dedicated agent support can significantly shorten wait times for contacting agent support, compared to waiting for airline, hotel or car service agents. This service is not available when travelers book outside the portal.
    • World Travel monitors major incidents or travel disruptions and send proactive communications to travel managers or leadership to advise of these incidents to assist in needs of evacuation.
    • In the case of emergencies, Travel Incorporated has access to send communications to travelers directly, regarding affected areas and offering to check for refund waivers and flight cancellation policies on behalf of the traveler.
    • Access to unused tickets, which travel assistants can automatically apply when booking for profiled travelers.
    • Identifies flights that adhere to The Fly America Act.
    • System reimbursement "Soft" policy checks that users stay within guidelines when booking.
    • Guaranteed 24hr no fee voids.
    • Managers are notified of business travel reservations that are against policy.

  • Instructions

    To access the University of Miami Travel Portal, please visit miami.edu/travelportal.

    Need support for online bookings or assistance with setting up your travel profile? Contact World Travel Technical Support:

    World Travel Online Technical Support

    Online Help Desk: 800-221-4730
    Online Help Email: OnlineHelp@worldtravelinc.com
    Reservation Assistance: 888-206-6044
    Reservation Email: UMiami@worldtravelinc.com

  • Discounts

    The University of Miami has contracted discounts for airfare, lodgingcar rentals.

  • Group/Non-Employee Business Travel

    GROUP TRAVEL:

    Airlines
    Group travel is defined when 10 or more people are all traveling together and must be booked in the same reservation. This is called "Blocked Space". This may require additional logistics. In addition to group travel, University hosted events may have unique travel needs. Groups can also travel to one location, but from different parts of the country and could have a University of Miami Travel Arranger. This could include both University employees and guests.

    In order to assess your group or event airline needs, please complete and submit the Higher Education Travel Request Form. Once submitted, pleae allow 48 hours for processing. Travelers may contact Fran Holzapple at fholzapple@worldtravelinc.com, with any questions regarding the status of their request. 

    Hotels
    Single-room hotel reservations can be booked through the Concur portal at any time. If you need multiple rooms for multiple travelers, it is suggested to book directly through a live World Travel agent via phone at 888-206-6044 (calling from outside U.S.: 610-695-6080) or email at UMiami@worldtravelinc.com. Please note: Hotel corporate rates are based on reservations for less than 10 individuals. When booking for groups of 10 or more, this qualifies as a group reservation/room block where employees are responsible for contacting hotels directly to contract prices for groups.


    NON-EMPLOYEES/NON-STUDENTS:

    University employees and students have access to book for non-employees or students through a live World Travel agent via phone at 888-206-6044 (calling from outside U.S.: 610-695-6080) or email at UMiami@worldtravelinc.comPlease note: Hotel corporate rates are based on reservations for less than 10 individuals. When booking for groups of 10 or more, this qualifies as a group reservation/room block where employees are responsible for contacting hotels directly to contract prices for groups. Please note, that this option should be used only if the non-employee/non-student travel expenses will be covered by the University.

    If your current process requires that a non-employee/non-student makes their own travel arrangements, they have the following option:

    Individuals can contact a a live World Travel agent via phone at 888-206-6044 (calling from outside U.S.: 610-695-6080) or email at UMiami@worldtravelinc.comThe traveler must inform the agents that they are booking as GUEST. Traveler must identify a current employee or student to book under. This employee or student must have an active travel profile, and will be identified as the Travel Assistant on the reservation.

    PLEASE NOTE: World Travel Agency fees will apply for Companion and Leisure travel reservations made through the Travel Portal. UM employees and students can make leisure car rental and hotel reservations with no additional agency fees by using Deem

    Car Rental Discounts - https://travel.miami.edu/travel-discounts/car-rentals/index.html
    Hotel Discounts - https://travel.miami.edu/travel-discounts/lodging/index.html 

  • Frequently Asked Questions

    Please visit our FAQ's page to see answers to frequently asked questions about the University of Miami Travel Portal and business travel.

    If you don't see your question in the FAQ's, please contract Travel Management at travel@miami.edu.

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